Refund policy


At NORRRTH, customer satisfaction is our top priority. We are committed to delivering high-quality products and ensuring a seamless shopping experience for you. However, we understand that sometimes issues may arise, and we're here to make things right.

If you receive an item that doesn't meet your expectations, please reach out to us within 30 days of receiving your order at Whether it's a defect or a mistake on our part, we'll work diligently to resolve the issue to your satisfaction.

Please note that personalized items are unique to you and cannot be exchanged or refunded unless there is a manufacturer's defect. We kindly ask you to provide photos of any defects or incorrect items along with your initial email for prompt assistance.

To initiate a return, please contact us first. Refunds will be processed back to the original payment method used for the purchase.

It's important to remember that shipping costs for returns are the responsibility of the customer.

When returning a product, please ensure it is unused and in its original packaging. Clearly mark the package with "RETURNED ITEM" to avoid any confusion.

If you have any further questions or need assistance with your return, don't hesitate to contact us at We're here to help!